Privacy Policy



Last Modified on May 8th, 2024

1.       Introduction

This Privacy Policy explains how Critical Role Productions, LLC (“Critical Role,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you use Beacon website, mobile applications, subscription services, and any associated content (collectively, the “Services”).

We are committed to protecting your privacy and being transparent about our data practices. If you have any questions or concerns about this policy, please contact us at:

Critical Role Productions, LLC

Attn: Data Protection Officer

2025 North Lincoln Street

Burbank, CA 91504

Email: [email protected]

2.       What data do we collect?

We collect several types of data, including:

Personal data:

This is data that personally identifies you, which you provide or is collected from you when you use the Services:

  • Identification information, such as your name, date of birth, postal or email address, phone number, account username and password, and photograph
  • Transactional information, such as your order information from products purchased from our online shops, the specific portions of the Services you subscribe to, content that you view on the Services, as well as your subscription dates and prices paid
  • Content preferences, such as watch lists and preference settings
  • Payment information, such as credit card information you enter in any transaction, and your payment history
  • Communications content, such as your ratings, comments, discussions in Discord and elsewhere, messages and chats, or questions submitted to us
  • Location information, such as any addresses you provide, your IP address, and demographic information

Technical data:

This is data that may not directly identify you but is associated with your device or usage of our Services, such as:

  • Device information, such as your hardware model, operating system version, unique device identifiers, and mobile network information
  • Log information, such as your IP address, browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, and other statistics
  • Location information, as inferred from your IP address or other network information
  • Cookies and similar technologies (see our Cookie Policy for more information)
  • Third-party data, which we may receive from third-party services, such as social media and other platforms, if you choose to connect them to your Beacon account.

The personal and technical data we collect helps us provide and improve the Services, personalize your experience, and communicate with you effectively. We are committed to treating your data with care and respect, and we will only use it as described in this Privacy Policy.

3.       How we collect your data

We collect your data in several ways:

  • Directly from you: When you create an account on the Services, sign up for our newsletter, participate in surveys or contests, or contact us for customer and technical support, you provide us with certain information.
  • Automatically: We use cookies and similar tracking technologies to collect data about your device and how you use our Services.
  • From third parties: If you connect your Beacon account to a third-party service or platform, they may share some information with us.

We strive to be transparent about our data collection practices and to give you control over your personal information. If you have any questions about the data we collect or how we collect it, please don't hesitate to contact us using the information provided in Section 1.

4.       Legal basis for processing

We process your data based on several legal grounds:

  • Consent: When you agree to provide us with certain personal data (such as signing up to receive a newsletter), you’re giving us permission to process your data.
  • Performance of a contract: We need to process some data to provide the Services you’ve requested, such as signing up for a membership to view content on the Services or agreeing to our Terms of Service.
  • Legal obligations: In some cases, we’re required by law to process certain data.
  • Legitimate interests: We may process data to further our legitimate business interests, such as improving our Services, detecting and preventing fraud, or protecting our rights and interests.

We will only process your personal data when we have a legal basis to do so, and we will always respect your rights and choices regarding your information. If you have any concerns about our legal bases for processing, please contact us using the information provided in Section 1.

5.       How we use your data

We use your data to:

  • Provide, maintain, and improve the Services
  • Personalize your experience and the content and ads you see
  • Communicate with you about our Services, such as sending newsletters or responding to your inquiries
  • Detect, prevent, and address fraud, security issues, or technical issues
  • Comply with our legal obligations
  • Protect our rights and interests, and those of our users
  • Conduct research and analysis to better understand our users and improve our Services

We are committed to using your data fairly and transparently, and we will never use it in ways that are incompatible with the purposes described in this Privacy Policy.

6.       Data retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider factors such as:

  • Legal requirements and contractual obligations
  • User consent and expectations
  • Legitimate business needs

The exact retention period depends on the type of data and the purpose for which it was collected.

7.       Sharing your data

We may share your data with:

  • Critical Role affiliates and subsidiaries
  • Service providers who assist us with various business functions, such as hosting, payment processing, customer support, analytics, and advertising
  • Business partners and service providers, who help us to provide and promote the Services
  • Law enforcement, government authorities, or other third parties when required by law or when necessary to protect our rights or the rights of others
  • Other parties in connection with a corporate transaction, such as a merger, sale of assets, or bankruptcy
  • Other users of the Services, when you publicly post comments, messages, ratings, public profile information, and other communications and user content

We do not sell your personal data to third parties for their own marketing purposes.

8.       International data transfers

If you’re using our Services from outside the United States, your data may be transferred to and processed in the U.S. or other countries.

9.       Your rights

Depending on where you live, you may have certain rights regarding your personal data, such as the right to:

  • Access: You can request a copy of the personal data we hold about you.
  • Rectification: You can ask us to correct any inaccurate or incomplete personal data we hold about you.
  • Erasure: You can request that we delete your personal data in certain circumstances, such as when it’s no longer necessary for the purposes for which it was collected.
  • Restriction of processing: You can ask us to restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
  • Data portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format, and ask that we transfer it to another controller.
  • Object: You can object to the processing of your personal data for certain purposes, such as direct marketing.
  • Withdraw consent: If we are processing your personal data based on your consent, you can withdraw that consent at any time.
  • Not be subject to automated decision-making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects you.

We respect your rights as a data subject and are committed to helping you exercise those rights.

If you have any questions about your rights or how to exercise them, please contact us using the information provided in Section 1. We will respond to your requests in a timely manner and in accordance with applicable data protection laws.

Note that we may require additional information to verify your identity prior to complying with the request.

10.    Children’s privacy

Our Services are not intended for children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal data from children, and we delete any personal data we discover was provided by a child under 13 (or the applicable minimum age).

If you believe we may have collected data from a child under the relevant age, please contact us using the information provided in Section 1.

11.    Security

We use reasonable technical and organizational measures to protect your data, such as encryption, access controls, and regular security assessments.

However, no security measure is perfect, so we cannot guarantee the absolute security of your data. You can help keep your data safe by using a strong, unique password for your account and not sharing it with others.

12.    Third-party services

Our Services may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, so we encourage you to review their privacy policies before sharing any data with them.

We are not responsible for the privacy practices or content of those third-party services.

13.    Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If we make any material changes, we’ll notify you by email if you have an account on the Services, or by posting the updated Privacy Policy on the Services. The updated policy will be effective as of the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

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